FAQs

Frequently Asked Questions

Do you ship to outside the UK?

We will ship any item to most countries. If you have a specific item and country in mind then please email us or call us on 0844 967 0747 where we will be able to work out the best possible price for you.

What happens if my delivery does not arrive or I have a query with my delivery?

If your delivery has not arrived with you in 2-3 days please let us know as we can trace all shipments we send out and will be able to provide you with a more accurate day of arrival for your goods.

Why do you want my phone number and e-mail address?
We ask for this information so that we can contact you in case there is a problem with your order. Very occasionally there will be a problem with a delivery, and we need to be able to contact you to resolve the issue. We also contact our customers through e-mail with news and special offers. For example, when we have one of our Sales on the website we can contact you to make sure you get first choice of the goods available. In addition, from time to time, we may have offers specifically suited to you and your bike, so by keeping your account details accurate we can let you know when we have an offer you would be interested in. We do not make any customer postal and email addresses available to any other companies.
Note: when ordering online you will receive an email acknowledging receipt of your order.

Have you got a shop?
We currently do not have a retail outlet and are purely a mail order company, if however you would like to collect from us this is not a problem but please do make prior arrangement with us on 0844 967 0747.

Why is a product, which is advertised out of stock?
We are very sorry if an item you would like to order is sold out or is delayed. We always try and make sure that as much of our range as possible is available to you at any given time. Having good stock availability not only means happier customers but also more sales too. Our experienced purchasing team try to predict the exact quantity of each item to buy, however, we do occasionally get it wrong with some items selling far better than we expect. Fortunately many of our suppliers are UK based and delivery times are extremely short so generally most delays will be minimised.

Why does it sometimes take so long to get my item?
Occasionally there will be a long delay on a particular item as the manufacturer has been busier than expected and unable to produce the goods on time. There are also occasions where, due to an excessive demand we have simply not ordered enough and the supplier has also sold out. Where possible we will obtain the same item from an alternative source, however, we are not always able to do this. We will advise long delays and do our best to keep you informed as and when we receive updates on delivery from supplier.

How long does it take to process my return or exchange?
We always try and process returns and exchanges as quickly as possible, although it can take up to fourteen days when we are very busy.

Are you SSL secure?
Yes, the final stages of the checkout process are encrypted using SSL technology.